Shopify Upsell and Cross-sell Apps: Turny Returns & Exchanges vs NA Product+Upsell A/B Testing

Table of Contents

1. Introduction
2. How Does Turny Returns & Exchanges Work?
3. How Does NA Product+Upsell A/B Testing Work?
4. How Much Does Turny Returns & Exchanges Cost?
5. How Much Does NA Product+Upsell A/B Testing Cost?
6. Cost Analysis: Turny Returns & Exchanges vs. NA Product+Upsell A/B Testing
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

Did you know that increasing your average order value (AOV) by just 10% can boost your revenue significantly? Upselling and cross-selling play key roles in achieving this notable increase. These strategies not only enhance customer experiences but also drive sales and improve profit margins. In the world of e-commerce, having the right tools to implement these strategies can be a game-changer.

Two noteworthy apps catering to Shopify merchants are Turny Returns & Exchanges and NA Product+Upsell A/B Testing. Each of these apps offers various features designed to enhance customer journeys, optimize sales processes, and ultimately boost revenue. Their seamless integration with Shopify means that users can easily implement them to provide a rich and varied shopping experience. Let’s delve deeper into how each of these apps functions and why businesses should consider them for enhancing their upsell and cross-sell strategies.

How Does Turny Returns & Exchanges Work?

Turny Returns & Exchanges is an innovative app designed to streamline the returns and exchanges process for Shopify merchants while promoting upselling opportunities. This app suggests products at strategic points in the customer journey, enhancing overall customer satisfaction.

Main Features of Turny Returns & Exchanges:

1. Automatic Shipping Labels: This feature automatically generates and sends shipping labels for returns. This is particularly beneficial for businesses that deal with a high volume of returns. It reduces operational friction and enhances the customer experience by removing the need for manual label generation.

2. Statistics Dashboard: The statistics dashboard provides insights into customer behaviors and return patterns. By analyzing this data, businesses can tweak their offerings to align better with customer preferences, thus improving conversion rates.

3. Variant Exchanges: This feature allows easy exchanges of products, enabling customers to choose alternatives that fit their needs better—a form of upselling that leads to higher customer satisfaction and potential increased revenue.

4. Real-Time Notifications: Keeping customers informed throughout the returns and exchanges process fosters trust and engagement. Real-time notifications ensure customers are promptly informed about the status of their returns, offering a smoother experience.

5. Store Credit: Businesses can extend store credit to customers instead of direct refunds. This not only retains revenue but also encourages customers to make additional purchases, inherently facilitating upselling.

6. In-Store Returns (for Starter Plus users): Enables customers to return online purchases at physical locations, extending convenience and enhancing customer satisfaction.

7. Upselling Opportunities: Turny subtly incentivizes or recommends products during the return process, encouraging the customer to find alternatives rather than completing a return, thus enhancing revenue prospects.

Utility for Different Business Sizes:

• Startups: The automatic shipping label and real-time notifications simplify operations, allowing new businesses to focus on growth without getting bogged down in logistics.
• Small to Medium Businesses: The insights from the statistics dashboard help you understand customer behavior, allowing for efficient tactical changes.
• Large Enterprises: For larger operations, features like the embedded returns page and monthly reports can help assess performance against benchmarks and drive continuous improvements.

Hypothetical Scenario:

Imagine a customer intending to return a pair of shoes. After processing the return, they receive a notification offering store credit along with recommendations for alternative shoes that fit their style. This approach not only recaptures the potential lost sale but also enhances the customer’s overall experience.

How Does NA Product+Upsell A/B Testing Work?

NA Product+Upsell A/B Testing focuses on providing merchants with tools to optimize their product listings effectively. The app's primary feature is facilitating A/B testing for product details, enabling merchants to determine what works best for their target audience.

Main Features of NA Product+Upsell A/B Testing:

1. Unlimited Upsells: Merchants can create upsell offers boundlessly, allowing continuous testing of what combinations yield the best results.

2. Unlimited Product A/B Tests: The app enables merchants to test various product details—be it images, titles, or descriptions—to identify the most appealing presentation that drives conversions.

3. Tracking and Analytics: It provides essential metrics such as views, add to carts, and revenue, which helps analyze the effectiveness of different variations in real-time.

Utility for Different Business Sizes:

• Startups: For new businesses, the free tier allows experimentation without significant upfront costs, ensuring they understand what resonates with their audience.
• Small to Medium Businesses: The Pro tier’s unlimited testing opportunities equip these businesses with advanced testing capabilities to refine their offerings continually.
• Large Enterprises: The in-depth analytics can guide larger operations in making data-driven decisions to optimize even vast product catalogs.

Unique Functionalities:

While A/B testing doesn't inherently support upselling in the same way as Turny, it does empower merchants to refine product offerings actively, setting a solid foundation for discussing upsell opportunities with customers.

How Much Does Turny Returns & Exchanges Cost?

Cost-effectiveness is crucial when selecting apps for upselling and cross-selling. Turny Returns & Exchanges offers three pricing tiers tailored to varying business needs.

1. Starter Plan - $59/month:

   • Features: Automatic shipping label, statistics dashboard, variant exchanges, real-time notifications, and store credit options.
   • Limitations: Lacks in-store return features and upselling capabilities found in higher tiers.
   • Best For: Startups looking to automate their returns process without significant financial commitment.
   • Additional Costs: None stated.

2. Starter Plus Plan - $99/month:

   • Features: Includes all Starter features plus in-store returns, upselling functionality, two portals for returns and warranties in one account, and return payment options.
   • Limitations: May be pricier for smaller enterprises.
   • Best For: Growing businesses wanting to expand their return functionalities while increasing upsell opportunities.
   • Additional Costs: None stated.

3. Growth Plan - $279/month:

   • Features: Enhanced with an embedded returns page, monthly reports with benchmarks, and actionable insights aimed at reducing returns.
   • Limitations: Higher cost may not be suitable for all businesses.
   • Best For: Large enterprises that require comprehensive data insights and reporting to strategize their returns and exchanges.
   • Additional Costs: None stated.

It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How Much Does NA Product+Upsell A/B Testing Cost?

Considering cost-effective solutions is essential for efficient upsell and cross-sell implementation. NA Product+Upsell A/B Testing offers two pricing options.

1. Free Plan:

   • Features: Unlimited upsells, unlimited upsell A/B tests, and three product A/B tests per month.
   • Limitations: Limited to three product A/B tests, which may restrict larger businesses that need extensive testing capabilities.
   • Best For: Startups testing the waters without upfront financial commitments.
   • Additional Costs: None stated.

2. Pro Plan - $9.95/month:

   • Features: Allows unlimited upsell and product A/B tests, making it a more flexible solution for intense testing.
   • Limitations: The focus is mainly on A/B testing without added features that assist in returns and customer engagement.
   • Best For: Small to medium-sized businesses looking to refine their upsells while maintaining low costs.
   • Additional Costs: None stated.

Cost Analysis: Turny Returns & Exchanges vs. NA Product+Upsell A/B Testing

When comparing the pricing of Turny Returns & Exchanges and NA Product+Upsell A/B Testing, it's evident each app provides different value propositions at various price points. While both have options suited for startups and growing businesses, Turny's structured tiers provide extensive features, particularly around managing returns and engagement.

For instance, the lowest tier of Turny provides significant features for $59, compared to the free and low-cost options available for NA Product+Upsell A/B Testing. However, businesses that require comprehensive insights into returns while aiming to elevate their upselling strategies may find Turny more beneficial overall.

User Reviews & Customer Support Insights

Is Turny Returns & Exchanges good?

Turny Returns & Exchanges enjoys a stellar 5-star rating based on 64 reviews. Users frequently highlight its automation capabilities, seamless integration with Shopify, and the ability to enhance customer journeys. The general sentiment indicates that Turny excels in minimizing return friction while facilitating upsell opportunities.

Is NA Product+Upsell A/B Testing good?

With an average rating of 4.8 stars derived from 7 reviews, users generally appreciate NA Product+Upsell A/B Testing for its simplicity and effectiveness in supporting A/B tests. However, there may be concerns regarding its limited A/B-testing capabilities under the free plan, which might deter larger businesses or those looking for extensive testing.

Customer Support Feedback

Good customer support significantly impacts user ratings and satisfaction. While Turny stands out with its array of helpful resources, NA Product+Upsell A/B Testing’s limited reviews offer less insight into their support performance. Nonetheless, users of both apps should anticipate accessible support given their engagement in the Shopify ecosystem.

User Preference: Turny Returns & Exchanges or NA Product+Upsell A/B Testing?

Turny Returns & Exchanges appears to be the more favored choice among users. The 5-star rating suggests a higher level of satisfaction when compared to the 4.8-star rating of NA Product+Upsell A/B Testing. The discrepancy can likely be attributed to the extensive feature set and comprehensive customer engagement strategies that Turny offers compared to the more focused, albeit effective, testing options provided by NA Product.

Integration and Compatibility Comparison

Turny Returns & Exchanges Integrations

Turny integrates seamlessly with various logistic providers like eShip, New Zealand Post, ShipHero, FedEx, and DHL. These integrations facilitate efficient return processing, enhancing operational capabilities and maintaining customer satisfaction through transparent return logistics.

NA Product+Upsell A/B Testing Integrations:

The NA Product+Upsell A/B Testing app integrates primarily with Shopify Checkout, allowing efficient tracking of conversion rates without slowing down website performance. While it is effective for split testing, its minimal integration capabilities suggest that business owners might find more comprehensive solutions in Turny for better customer engagement.

Conclusion

When weighing the options between Turny Returns & Exchanges and NA Product+Upsell A/B Testing, one might conclude that while both apps provide unique solutions tailored to upselling and enhancing customer experience, Turny shines with a more comprehensive feature set and higher user satisfaction. Its automation of returns, actionable insights, and in-built upselling opportunities position it as a more suitable option for merchants across various scales. While NA Product+Upsell A/B Testing has its merits, particularly in facilitating A/B tests, the overall advantages of Turny make it the better choice for effectively managing upsell and cross-sell strategies within any Shopify store.