Shopify Upsell and Cross-sell Apps: Consolto Video Chat vs Checkout Brew Upsells & Blocks

Table of Contents

1. Introduction
2. How Does Consolto Video Chat Work?
3. How Does Checkout Brew Upsells & Blocks Work?
4. How Much Does Consolto Video Chat Cost?
5. How Much Does Checkout Brew Upsells & Blocks Cost?
6. Cost Analysis: Consolto Video Chat vs. Checkout Brew Upsells & Blocks
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

Did you know that implementing effective upselling and cross-selling strategies can increase your average order value (AOV) by up to 30%? This statistic highlights the significant impact these techniques can have on a business’s bottom line. Upsell and cross-sell apps play a crucial role in enhancing customer experiences and maximizing sales potential. They allow merchants to offer additional relevant products or services that complement initial purchases, seamlessly guiding customers toward making larger purchases.

In this blog post, we will explore two prominent apps in the Shopify ecosystem: Consolto Video Chat and Checkout Brew Upsells & Blocks. Both tools provide unique capabilities aimed at enhancing upsell and cross-sell opportunities while ensuring a smooth integration process with existing platforms. Let’s break down what each app offers and how they may positively influence the overall customer experience.

How Does Consolto Video Chat Work?

Consolto Video Chat is designed to transform customer interactions into engaging experiences through video conferencing, chat capabilities, and appointment scheduling—all within your online store. This app provides a cohesive platform that combines customer engagement with a user-friendly interface.

The main features of Consolto Video Chat include:

1. Video/Audio Calls: Customers can connect with the business owner or a sales representative with a single click. This eliminates barriers often created by app downloads, making the experience seamless.

2. Live Chat: Engage customers in real-time, addressing their queries promptly, and enhancing the feeling of being valued.

3. Appointment Scheduling: Simplifies the booking process, enabling businesses to manage customer interactions effectively, especially when live chats are unavailable.

4. Micro CRM: Facilitates basic customer relationship management, allowing businesses to keep track of interactions and improve customer engagement over time.

5. Site Analytics: Provides insights on customer behavior on your site, aiding businesses in refining their strategies and offerings.

6. SMS Notifications: Keep customers informed with up to 100 SMS notifications per month, ensuring they don't miss important updates.

These features cater to businesses of all sizes. Startups can benefit from the straightforward video and chat options, allowing for immediate customer connections. Small to medium enterprises will find the CRM functionalities advantageous in developing customer relations. Large enterprises may leverage the extensive analytics and appointment setups to manage customer interactions efficiently.

A hypothetical scenario is when a potential customer uses the live chat feature to inquire about a product. The sales representative can instantly engage via video call, presenting another complementary product seamlessly, thus enhancing the upsell opportunity.

How Does Checkout Brew Upsells & Blocks Work?

Checkout Brew Upsells & Blocks focuses on enhancing the checkout experience by integrating upsells, cross-sells, and branding options. This app allows merchants to transform their checkout process into a personalized shopping journey.

Key features of Checkout Brew include:

1. Upsell Blocks: Merchants can incorporate targeted offers at checkout, encouraging customers to add related or higher-value products.

2. Dynamic Content Blocks: Create customizable content that adjusts based on customer behavior, effectively engaging shoppers at critical purchasing moments.

3. Custom Fields: Merchants can add specific fields at checkout that align with their branding, providing a unique experience tailored to each brand.

4. Unlimited Order Volume: Perfect for scaling businesses looking to implement upsell features without restriction.

5. Checkout Branding: Provides complete control over the look and feel of the checkout process, ensuring it aligns with your brand identity.

These features suit businesses of varying scales. Startups may benefit from basic upselling strategies, while small to medium businesses can leverage custom fields to improve branding. Large enterprises can exploit the unlimited order volume and optimize dynamic content for a higher conversion rate at checkout.

Imagine a customer at the checkout who has added a set of kitchen utensils. With Checkout Brew, they might see an upsell for a matching knife set as they complete their purchase, significantly increasing the likelihood of additional sales.

How Much Does Consolto Video Chat Cost?

Understanding the cost is essential for evaluating an app's return on investment in upsell and cross-sell strategy. Consolto Video Chat offers several pricing tiers designed to cater to businesses of different sizes:

1. Smart Plan - $10/month:

   • Features: 3 Video chat hours, basic appointment scheduling, active engager, micro CRM, 7-day chat history, site analytics, and 10 SMS notifications.
   • Limitations: Limited to smaller engagements; may not be suited for businesses with high interaction volumes.
   • Target Audience: Startups and small businesses.
   • Additional Costs: None indicated.

2. Clever Plan - $20/month:

   • Features: 20 Video chat hours, appointment scheduling, widget styling, 3 months chat history, Google Analytics events, 100 SMS notifications, and 50,000 hits per month.
   • Limitations: The potential increase in costs as usage grows.
   • Target Audience: Growing small to medium businesses.
   • Additional Costs: None indicated.

3. Genius Plan - $39/month:

   • Features: Advanced scheduling, 100 video chat hours, 500 voice messages, money transfer, forever chat history, whitelabel, and 250 SMS notifications.
   • Limitations: Higher price point may deter startups.
   • Target Audience: Large enterprises looking for extensive features and higher engagement limits.
   • Additional Costs: None indicated.

It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How Much Does Checkout Brew Upsells & Blocks Cost?

Like many ecommerce tools, cost is essential to determine how strategically a business can expand its upselling and cross-selling efforts. Checkout Brew Upsells & Blocks offers:

1. Free Plan:

   • Price: Free, but exclusively for development stores.
   • Features: Access to all features, although it is limited to Shopify Plus accounts.
   • Limitations: Requires Shopify Plus; not suitable for all users.
   • Target Audience: Businesses testing the app in a development environment.
   • Additional Costs: None indicated.

2. Unlimited Plan - $99/month:

   • Price: $99/month.
   • Features: Upsell blocks, custom fields, dynamic content, checkout branding, and unlimited order volume.
   • Limitations: Shopify Plus required; may be costly for smaller businesses.
   • Target Audience: Suitable for established retailers looking to maximize their checkout strategy.
   • Additional Costs: None indicated.

Cost Analysis: Consolto Video Chat vs. Checkout Brew Upsells & Blocks

When comparing the pricing of both apps, Consolto Video Chat presents a better value proposition for varying business sizes. The three pricing tiers provide ample options for startups through to large enterprises, while Checkout Brew’s limited functionality at the free tier and high cost for the full plan may not suit all businesses.

While both apps have robust features, Consolto Video Chat's multifaceted approach that includes video interaction alongside upselling functionality seems more strategically advantageous across diverse scales of operation.

User Reviews & Customer Support Insights

Is Consolto Video Chat good?

With a 5-star rating from 64 reviews, user feedback for Consolto Video Chat is overwhelmingly positive. Customers appreciate the intuitive design, seamless integration, and effective customer engagement features. Since its launch in 2020, the app’s performance has gained traction among Shopify merchants, contributing to increased sales and improved customer relationships.

Is Checkout Brew Upsells & Blocks good?

Checkout Brew is rated 5 stars from 2 reviews, which while positive, reflects limited user interaction thus far. Users may appreciate its design and capabilities, particularly the upsell features at checkout. However, the small number of reviews signals a lack of widespread user experience to draw deep conclusions from.

Customer support plays a significant role in user satisfaction. Businesses that receive timely assistance often rate their experiences more favorably. The general sentiment is that effective customer support is vital in influencing ratings; thus, understanding the responsiveness of both companies in this area is instrumental to potential users.

User Preference: Consolto Video Chat or Checkout Brew Upsells & Blocks?

With a clear advantage in terms of user ratings and the breadth of features, Consolto Video Chat emerges as the favored solution. It effectively combines customer engagement opportunities with comprehensive upsell features, reflecting a strong value for businesses aiming to enhance their sales strategies. The more favorable user perception could be due to its extensive functionalities, ease of use, and seamless integration with existing processes.

Integration and Compatibility Comparison

Checkout Brew Integrations:

Checkout Brew integrates with various platforms including Checkout, Checkout Extensibility, Functions, and Subscription Apps. This broad compatibility allows merchants to utilize diverse strategies, increasing their efficiencies at checkout. Integrating these tools can enhance user experience and provide robust data tracking capabilities.

Consolto Video Chat Integrations:

Consolto Video Chat’s integrations encompass Zapier, Google Analytics, Google Calendar, and webhooks. These integrations facilitate smooth customer interactions, improve engagement metrics, and streamline the appointment scheduling process. Businesses can benefit from comprehensive reporting on customer behavior, informing future upsells and cross-sell strategies.

Conclusion

In conclusion, both Consolto Video Chat and Checkout Brew Upsells & Blocks provide robust solutions in their own regard. However, Consolto Video Chat stands out with its user-friendly design, comprehensive feature set, and flexible pricing based on order volume, making it a more cost-effective solution. Its impressive 5-star rating and extensive experience since its launch in 2020 position it as a valuable asset for increasing AOV and enhancing customer engagement. While Checkout Brew has its strengths, Consolto's proven effectiveness and affordability are likely to make it a superior choice for many businesses looking to boost sales through upselling and cross-selling strategies.