Shopify Upsell and Cross-sell Apps: Consolto Video Chat vs Wizio: Post Purchase Upsell

Table of Contents

1. Introduction
2. How Does Consolto Video Chat Work?
3. How Does Wizio: Post Purchase Upsell Work?
4. How Much Does Consolto Video Chat Cost?
5. How much does Wizio: Post Purchase Upsell cost?
6. Cost Analysis: Consolto Video Chat vs. Wizio: Post Purchase Upsell
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

Did you know that a carefully executed upsell or cross-sell can increase average order values (AOV) by up to 30%? In today’s competitive online marketplace, leveraging upsell and cross-sell strategies is crucial for businesses looking to maximize revenue and enhance customer satisfaction. Apps designed specifically for these services can significantly streamline and enrich the shopping experience, providing merchants with the tools necessary to engage customers effectively and elevate their shopping journey.

In this context, we will be exploring two prominent options: Consolto Video Chat and Wizio: Post Purchase Upsell. Both applications excel in facilitating upsells and cross-sells, offering a variety of features that are easy to integrate with popular platforms. Let’s delve deeper into their capabilities and examine how they can affect overall business performance.

How Does Consolto Video Chat Work?

Consolto Video Chat is more than just a video conferencing app; it’s a comprehensive tool designed to offer personalized customer engagement right from your website. This app merges video chat, appointment scheduling, live chat, and CRM functionalities into one cohesive platform.

Setup: You start by integrating Consolto into your Shopify site. The app allows for the creation of personalized video calls, making it simple for customers to engage immediately by just clicking a button.

Trigger: Once a customer is on your site, they can initiate a video chat with you or schedule a call for a time that suits them. This not only improves customer service but also creates organic upselling opportunities.

Conversion: By engaging with customers directly, you can present tailored offers during these conversations, increasing the likelihood of cross-sells and upsells without requiring customers to move from one interface to another.

Main Features:

1. Video Chat Capabilities: Enables face-to-face conversations, fostering trust and connection, ideal for businesses aiming to provide a personalized customer experience.
2. Appointment Scheduling: Customers can book appointments at their convenience, ensuring you never miss an opportunity to engage.
3. Live Chat Functionality: This feature allows real-time interaction with prospective buyers, making them feel valued and heard.
4. Micro CRM: Helps you manage customer interactions and follow up promptly, leading to improved relationships and sales.

Each of these features is particularly relevant for businesses of varying sizes. For example:

• Startups: The Smart Plan, at $10/month, offers essential features like 3 video chat hours and basic scheduling, making it ideal for companies just starting out.
• Small to Medium Businesses: The Clever Plan at $20/month provides greater functionality, with 20 video chat hours and Google Analytics integration. This is beneficial for growing businesses looking to scale their operations.
• Large Enterprises: The Genius Plan, priced at $39/month, includes advanced scheduling and extensive chat history, catering to businesses with high customer interactions.

For instance, a small business using the live chat function during peak hours could capture leads that might otherwise fall through the cracks, directly influencing sales volume.

How Does Wizio: Post Purchase Upsell Work?

Wizio: Post Purchase Upsell is focused on optimizing the post-purchase experience, transforming that moment into additional sales opportunities.

Setup: Merchants can create various upsell funnels that are triggered after a customer has successfully placed an order.

Trigger: Upon completing a purchase, customers are presented with tailored upsell options directly on the thank-you page.

Conversion: With a single click, customers can accept or decline offered products, minimizing friction and streamlining their experience.

Main Features:

1. Unlimited Funnels/Offers: Merchant can create as many upsell offers as they wish, enhancing the chances of successful conversions.
2. Post Purchase Upsell: This feature allows businesses to suggest relevant products right after a purchase, which is instrumental for maximizing order values.
3. 20+ Eligibility Rules: Offers can be customized based on a variety of triggers such as cart value or product type.

Wizio’s features cater to different business needs effectively:

• Startups: The free plan allows new businesses to test the waters with up to 50 store orders without financial commitment.
• Growing Businesses: Tier 1, at $4.99/month, accommodates 51 to 100 orders, ideal for expanding merchants looking to maximize revenue.
• Large Enterprises: The Tier 3 plan at $19.99/month allows unlimited store orders, suitable for high-volume businesses aiming to optimize every sale.

For example, a merchant utilizing Wizio’s post-purchase upsell feature could creatively offer a complementary product right after a customer completes their order, potentially increasing their AOV.

How Much Does Consolto Video Chat Cost?

When assessing options for upselling and cross-selling, cost considerations play a critical role. Consolto Video Chat offers several pricing plans designed to meet diverse business needs:

• Smart Plan ($10/month):

  • Features: 3 video chat hours, basic appointment scheduling, micro CRM, and up to 5,000 hits per month.
  • Limitations: Limited to 3 hours of chat time, which may not be sufficient for high-traffic websites.
  • Target Audience: Best suited for startups needing essential customer engagement tools.
  • Additional Costs: None explicitly mentioned, making it a straightforward entry-level option.

• Clever Plan ($20/month):

  • Features: 20 video chat hours, advanced appointment scheduling, and Google Analytics events.
  • Limitations: Although more hours are available, the growth is capped, limiting high-volume businesses.
  • Target Audience: Targets small to medium businesses looking to increase engagement.
  • Additional Costs: Additional charges could apply with excess SMS notifications.

• Genius Plan ($39/month):

  • Features: 100 video chat hours, advanced scheduling, and chat history retention forever.
  • Limitations: Best utilized by businesses with significant customer interaction demands.
  • Target Audience: Large enterprises requiring comprehensive customer management tools.
  • Additional Costs: Monitor usage to avoid overage charges on SMS notifications.

It is important to note that you can always reach out to our team, and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How much does Wizio: Post Purchase Upsell cost?

Understanding the financial implications of Wizio’s offerings is essential for evaluating its potential for upselling and cross-selling:

• Free Plan:

  • Features: Up to 50 store orders, unlimited funnels and offers.
  • Limitations: Limited to 50 orders, which could restrict growth for busy stores.
  • Target Audience: Ideal for startups testing upselling strategies.
  • Additional Costs: None, providing a risk-free entry.

• Tier 1 ($4.99/month):

  • Features: 51-100 store orders, unlimited offers.
  • Limitations: Only suitable until 100 orders are reached.
  • Target Audience: Small businesses still in transitional stages.
  • Additional Costs: None noted.

• Tier 2 ($9.99/month):

  • Features: 101-300 store orders, unlimited funnels.
  • Limitations: Businesses may need to upgrade again soon after reaching Tier 2 limits.
  • Target Audience: Mid-sized operations looking to scale.
  • Additional Costs: None specified.

• Tier 3 ($19.99/month):

  • Features: Unlimited orders and offers.
  • Limitations: Higher tier fees may be a concern for budget-conscious businesses.
  • Target Audience: Established companies looking for robust upselling tools.
  • Additional Costs: No hidden charges indicated.

Cost Analysis: Consolto Video Chat vs. Wizio: Post Purchase Upsell

When comparing the pricing structures, Consolto Video Chat appears to deliver better value, particularly for businesses aiming to enhance customer engagement through a mix of video chat and CRM functionalities. While Wizio provides useful upselling tools primarily focused on post-purchase interactions, Consolto's multifaceted approach allows for a broader range of interactions.

With promotional offers, such as the free plan from Wizio, both apps present affordable options for businesses beginning to explore the upsell market. However, for those looking for a more comprehensive and interactive customer engagement strategy, Consolto Video Chat positions itself as a more effective solution across various scales of operation.

User Reviews & Customer Support Insights

Is Consolto Video Chat good?

Consolto Video Chat holds a strong reputation with an impressive average rating of 5 stars from 64 reviews. Users commend the app for its seamless integration capabilities and user-friendly interface, making remote consultations straightforward and effective. The app's features enable businesses to maintain closer relationships with their clients, ensuring higher satisfaction levels.

Is Wizio: Post Purchase Upsell good?

Despite receiving a 5-star rating from just three reviews, Wizio: Post Purchase Upsell is perceived positively. Users likely appreciate its ease of use and effectiveness in providing upsell options post-purchase. However, this limited number of reviews raises questions, suggesting that while the app has potential, it may need more extensive user feedback to solidify its standing in the market.

Customer support can be a critical factor influencing these ratings. If users encounter difficulties, effective support services can enhance their experience, ensuring they consider the app a good investment.

User Preference: Consolto Video Chat or Wizio: Post Purchase Upsell?

Based on average ratings, Consolto Video Chat appears to be the favored option among users. Analyzing the reasons behind this preference, it’s evident that the integrated approach—combining video engagement and appointment scheduling—aligns well with current customer service expectations.

Moreover, the considerable feedback volume for Consolto compared to Wizio suggests that many businesses have experienced substantial benefits, enhancing their upselling capabilities through personal interactions. This makes Consolto a more rounded choice in a space where genuine customer engagement is vital.

Integration and Compatibility Comparison

Consolto Video Chat Integrations

Consolto Video Chat integrates effortlessly with platforms like Google Analytics, Google Calendar, and Zapier, enhancing data coherence and management capabilities. This flexibility allows businesses to maintain an organized workflow and glean insights into customer behavior, ultimately enriching the engagement experience.

Wizio: Post Purchase Upsell Integrations

Wizio integrates with Shopify Checkout, ensuring a smooth transaction process while providing opportunities for upselling. The ease of integration simplifies the setup process for merchants. Furthermore, Wizio's ability to adapt quickly to existing workflows underlines its user-friendliness.

Conclusion

Both Consolto Video Chat and Wizio: Post Purchase Upsell offer robust solutions tailored to the unique needs of online businesses. However, Consolto Video Chat stands out as a more versatile tool, providing a user-friendly design, comprehensive feature set, and flexible pricing that accommodates various business scales. With an exceptional 5-star rating from a substantial user base, Consolto has proven effective in increasing AOV and customer engagement.

While Wizio provides a niche solution focused on post-purchase upsells, the breadth of functions available through Consolto makes it a superior choice for many. If you're looking to enhance customer interactions and maximize revenue effectively, Consolto Video Chat may be the ideal solution for your business.