Shopify Upsell and Cross-sell Apps: Makaira Connect vs Bodt ‑ Live Chat & AI SalesGPT

Table of Contents

1. Introduction
2. How Does Makaira Connect Work?
3. How Does Bodt ‑ Live Chat & AI SalesGPT Work?
4. How Much Does Makaira Connect Cost?
5. How Much Does Bodt ‑ Live Chat & AI SalesGPT Cost?
6. Cost Analysis: Makaira Connect vs. Bodt ‑ Live Chat & AI SalesGPT
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

In today's competitive e-commerce landscape, mastering sales techniques such as upselling and cross-selling can significantly enhance business performance. Studies indicate that approximately 30% of consumers are likely to purchase a product if recommended during the shopping process, showcasing how pivotal these strategies are. Upsell and cross-sell apps not only streamline these processes but also boost customer satisfaction and overall revenue for Shopify merchants.

Two notable contenders in this domain are Makaira Connect and Bodt ‑ Live Chat & AI SalesGPT. Each app brings unique functionalities to the table, designed to provide a seamless upselling and cross-selling experience. Makaira Connect focuses on personalized product recommendations and efficient search, while Bodt combines AI-driven customer service with live chat capabilities. In this blog, we will explore their offerings, capabilities, pricing, and ultimately demonstrate why Makaira Connect may be the better choice.

How Does Makaira Connect Work?

Makaira Connect serves as an e-commerce marketing suite aimed at improving sales efficiency via advanced search and recommendation features. Utilizing a simplified three-step setup process, merchants can quickly integrate and start leveraging its capabilities. Here’s how it works:

1. Installation and Registration: Users start by installing the app and registering on the Makaira platform.
2. Product Import: The app imports the store's products, variants, and collections, setting the stage for intelligent recommendations.
3. Enhanced Interface: Makaira automatically optimizes the search function on the site by replacing the default search results with its bespoke autosuggestion features and personalized product recommendations.

Main Features of Makaira Connect

1. Search and Filter

The robust search and filter functionality allows customers to find products quickly. This immediate access to relevant items encourages upsells by showing customers complementary products.

• Utility: Particularly beneficial for larger businesses with extensive inventories, small to medium businesses also gain from this feature by enhancing user experience and minimizing browsing time.

2. Product Recommendations

Integrating personalized product recommendations beneath product detail pages is vital for nudging customers toward additional purchases.

• Utility: Startups and medium-sized companies can leverage this feature to boost sales by suggesting relevant upsells during the browsing experience.

3. Tracking Analytics

Understanding customer behavior is crucial. Makaira provides tracking tools that allow merchants to see how customers interact with the search and recommendations provided.

• Utility: This information is indispensable for all business sizes, as it informs future optimizations and marketing strategies.

Benefits and Scenarios

The features of Makaira Connect significantly enhance customer engagement and potential sales outcomes:

• Scenario 1: Imagine a customer searching for running shoes. The intelligent search function not only pulls up relevant options but also recommends running socks and fitness trackers, increasing average order value (AOV).

• Scenario 2: A medium-sized online clothing store utilizes the tracking feature to understand which items are frequently viewed together, refining product recommendations based on actual customer behavior.

Makaira Connect’s broader utility across various business sizes makes it a valuable tool worthy of consideration.

How Does Bodt ‑ Live Chat & AI SalesGPT Work?

Bodt offers a modern solution for upselling and cross-selling through an AI-enhanced live chat system. The application aims to automate customer support and product recommendations, powered by the intelligence of ChatGPT.

Main Features of Bodt ‑ Live Chat & AI SalesGPT

1. Automated Responses

Bodt effectively handles customer inquiries with AI-generated answers, providing 24/7 support without human intervention.

• Utility: This feature is particularly advantageous for startups and small businesses that may not have the resources for a full-fledged customer support team.

2. Product Recommendations

Similarly to Makaira, Bodt integrates product recommendations into the chat interface, encouraging upselling opportunities directly during customer interactions.

• Utility: Essential for businesses aiming for maximized AOV through active engagement during the shopping experience.

3. Manual Takeover

Customers can switch from AI to a human representative anytime, ensuring that complex issues are professionally addressed.

• Utility: This makes it suitable for businesses of all sizes that may encounter diverse customer queries.

Benefits and Scenarios

Consider how Bodt's features facilitate upselling:

• Scenario 1: A customer inquiring about a specific item receives immediate suggestions for complementary products via the live chat, facilitating quicker decisions.

• Scenario 2: A small retailer begins leveraging AI responses, alleviating staffing issues while ensuring customers receive prompt support.

While Bodt showcases potential, its focus leans toward customer support rather than robust upsell functionalities.

How Much Does Makaira Connect Cost?

Understanding the pricing of an app is critical for businesses seeking value and scalability in upselling efforts. Makaira Connect offers several pricing tiers designed to cater to varying business needs:

Pricing Tiers for Makaira Connect

Free Plan

• Price: Free
• Features: Access to search & filter, up to 5,000 products, tracking.
• Limitation: Basic features suitable for small-scale operations.
• Target Audience: Ideal for startups wanting to test the waters.

Search [XL]

• Price: $149/month
• Features: Extended search & filter for up to 250,000 products, tracking.
• Limitation: Lacks product recommendations.
• Target Audience: Mid-sized businesses aiming for increased product visibility.

Search & Reco [S]

• Price: $249/month
• Features: Search & filter, 5,000 products, tracking, product recommendations.
• Limitation: Limitation on product numbers.
• Target Audience: Suitable for boutiques or stores with select items.

Search & Reco [XL]

• Price: $398/month
• Features: Advanced search & filter, unlimited products, tracking, personalized product recommendations.
• Limitation: Higher monthly cost.
• Target Audience: Large enterprises needing extensive capabilities.

It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How Much Does Bodt ‑ Live Chat & AI SalesGPT Cost?

Bodt provides a straightforward pricing model, aimed at supporting businesses with varying needs in customer engagement and upselling.

Pricing Tiers for Bodt ‑ Live Chat & AI SalesGPT

Free Plan

• Price: Free
• Features: 100 AI responses, unlimited human responses, 5 FAQs.
• Limitation: Limited AI engagement and features.
• Target Audience: Perfect for absolute beginners testing live chat functionalities.

Starter Plan

• Price: $19/month
• Features: 1,000 AI responses, WhatsApp integration, branded chatbot.
• Limitation: Still constrained in terms of AI capacity.
• Target Audience: Small businesses starting to grow their digital presence.

Pro Plan

• Price: $129/month
• Features: 10,000 AI responses, integration options, advanced FAQs.
• Limitation: Costly for smaller operations.
• Target Audience: Growing businesses needing more extensive interaction options.

Enterprise Plan

• Price: $299/month
• Features: 25,000 AI responses, dedicated account manager.
• Limitation: The highest tier focus primarily on large operations.
• Target Audience: Large enterprises focusing on scalable customer interaction.

Cost Analysis: Makaira Connect vs. Bodt ‑ Live Chat & AI SalesGPT

When comparing costs, Makaira Connect offers a better value proposition overall, especially for businesses looking for comprehensive upselling and cross-selling functionalities. Its tiered pricing allows for flexibility and scalability, catering to businesses of all sizes, from startups to large enterprises. Bodt's pricing structure seems more tailored to customer service than upselling, potentially limiting its effectiveness in driving sales.

Moreover, currently, there are no promotional offers or trial tiers mentioned for Bodt, reducing the attractiveness of its initial investment.

User Reviews & Customer Support Insights

Is Makaira Connect Good?

Makaira Connect stands out with an impressive rating of 5 stars from 64 reviews. Users frequently praise the app for its intuitive design and effective upselling tools. With continued updates and support since its launch in September 2021, Makaira is proving to offer significant value, enhancing the upsell experience seamlessly.

Is Bodt ‑ Live Chat & AI SalesGPT Good?

Though rated 5 stars based on a single review, it is essential to approach this figure cautiously. The app's focus on AI-generated responses might appeal to some users, yet its limited historical data could mean that its performance needs further verification. The potential for user satisfaction exists, but it's important to gather more feedback to establish a reliable view of its capabilities.

Customer Support Feedback: Generally, efficient customer support can enhance app ratings. While the Bodt app emphasizes easy integration and user usability, there’s limited information on ongoing support, which could influence future user perceptions.

User Preference: Makaira Connect or Bodt ‑ Live Chat & AI SalesGPT?

Based on the average ratings, Makaira Connect enjoys significantly more user favorability given its extensive review base compared to Bodt. The wealth of positive feedback on Makaira suggests that users appreciate its features and functionalities, leading to improved sales outcomes through effective upselling and cross-selling techniques.

Integration and Compatibility Comparison

Makaira Connect Integrations

Makaira Connect seamlessly integrates with Shopify, enhancing the native functionalities of the e-commerce platform. With a focus on optimizing search and customer interaction, the app ensures an efficient user experience.

Bodt ‑ Live Chat & AI SalesGPT Integrations

Currently, Bodt does not list integrations with other platforms or tools, which could be a downside for users looking to combine their efforts across channels. The simplicity of its design might attract some users, but the lack of integration can hinder growth for sophisticated users who rely on multiple tools.

Conclusion

Upon thorough examination of both apps, it is evident that while Bodt ‑ Live Chat & AI SalesGPT offers valuable AI-driven support and engagement, Makaira Connect ultimately demonstrates a superior set of features tailored for effective upselling and cross-selling. With a user-friendly interface, comprehensive capabilities, and a proven track record of enhancing business outcomes, Makaira Connect emerges as a more extensive solution for merchants ready to elevate their sales strategies. Considering these factors, Makaira Connect solidifies its position as the go-to choice for merchants looking to optimize their upselling and cross-selling efforts effectively.