Pagamento na entrega no Shopify: Tudo o que você precisa saber
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A comprehensive guide to the world of Cash on Delivery on Shopify. Cash on Delivery is one of the most popular payment methods in the world. In some countries it represents more than 80% of all ecommerce orders — and if you own a Shopify store, you can use this payment method too. Here's everything you need to know.
How Cash on Delivery Works on Shopify
To enable Cash on Delivery on your Shopify store, follow our guide How to Enable Cash on Delivery on Shopify. Once enabled, your customers will be able to select it as a payment option at checkout.
After an order is completed with Cash on Delivery, it will appear as a Payment pending order in your Shopify admin.
When the order is successfully delivered, you can mark it as paid by opening the order, clicking the Collect payment button, and selecting Mark as paid.
Want a better COD checkout experience?
Releasit COD Form & Upsells gives your customers a one-click COD checkout form, automated WhatsApp or SMS order confirmations, and built-in upsell tools. Trusted by over 100,000 merchants.
Install Releasit COD Form & UpsellsHow to Add a Fee to Cash on Delivery Orders on Shopify
Adding a fee to Cash on Delivery is a must for any ecommerce business that wants to ensure COD orders are as profitable as standard orders. COD involves additional logistics costs — courier collection fees, failed delivery handling, and a higher return rate — and a small surcharge helps offset these. To add a fee to Cash on Delivery on your Shopify store, check out our guide How to Add a Fee to Cash on Delivery on Shopify.
How to Ship Cash on Delivery Orders on Shopify
Fulfilling a COD order in Shopify follows the same process as any other order. Here's how:
- Go to Orders in your Shopify admin and open the COD order.
- Click Fulfill items to begin the shipment.
- Enter the tracking number provided by your courier and click Fulfill items to confirm.
- The order will remain as Payment pending until the delivery is completed and you collect payment from the customer.
- Once the courier confirms delivery and you receive payment, open the order and click Collect payment, then Mark as paid to update the order status.
If you work with a third-party logistics provider for COD deliveries, make sure to reconcile payments regularly to keep your Shopify order records accurate.
How to Reduce Return Rates for Cash on Delivery on Shopify
One of the biggest drawbacks of offering Cash on Delivery is returns. Because COD customers haven't paid upfront, they can simply refuse delivery if they change their mind — leaving you with a returned order, a shipping cost, and no sale. There is no perfect solution, but there are clear steps you can take to bring your return rate down.
Charge a COD fee. A modest surcharge on COD orders discourages casual or low-intent purchases and filters out customers who are unlikely to follow through. You can find more details on this in the section above.
Verify orders before shipping. The most effective way to reduce COD returns is to confirm customer intent before the order leaves your warehouse. Calling every COD order manually a few hours before dispatch is the highest-confidence method, but it is expensive and time-consuming — and at scale, it may require a call center.
If manual calling isn't practical for your order volume, the next best option is automated order verification. You can send customers an automated SMS with an OTP code or trigger an automated IVR call to confirm the order after checkout. Both methods prompt customers to actively confirm their purchase, which significantly reduces fake or unintentional orders before anything is shipped.
If you have any ideas or suggestions about Cash on Delivery on Shopify, don't hesitate to contact us!
Add a COD fee and reduce return rates with Releasit
Releasit COD Fee & Partial Pay lets you add a custom fee to Cash on Delivery orders and configure automated order verification to cut down on fake orders and returns.
Install Releasit COD Fee & Partial PayRelated Reading
- How to Enable Cash on Delivery on Shopify - step-by-step guide to activating the native COD payment method in your Shopify settings.
- How to Reduce COD Costs on Your Shopify Store in 2025 - practical strategies to protect your margins and keep Cash on Delivery profitable at scale.
- 5 COD Dropshipping Mistakes (And How to Fix Them) - the most common errors COD merchants make and how to avoid them before they cost you.
Frequently Asked Questions
Is Cash on Delivery available natively on Shopify?
Yes. Shopify includes Cash on Delivery as a built-in manual payment method. You can enable it from Settings > Payments > Manual payment methods without needing any additional apps. For advanced features like COD fees, order verification, or country restrictions, you'll need a dedicated app like Releasit COD Fee & Partial Pay.
Can I charge different COD fees for different countries or order values?
Yes. Releasit COD Fee & Partial Pay allows you to configure variable COD fees based on factors like the customer's country, order total, shipping method, and more. This gives you precise control over how much you charge per COD transaction.
How do I prevent fake COD orders?
The most effective methods are charging a COD fee (to filter out low-intent buyers) and using automated order verification via SMS OTP or IVR call before fulfilling the order. Both approaches require the customer to actively confirm their purchase, which significantly reduces undelivered or refused orders.
How long does it take to receive COD payments from couriers?
This depends on your logistics partner. Most couriers remit collected COD payments within 7 to 14 business days after delivery, though timelines vary by country and provider. Check your courier's remittance schedule to manage cash flow accordingly.
