Shopify Upsell and Cross-sell Apps: Checkout Bricks vs Consolto Video Chat

Table of Contents

1. Introduction
2. How Does Checkout Bricks Work?
3. How Does Consolto Video Chat Work?
4. How Much Does Checkout Bricks Cost?
5. How Much Does Consolto Video Chat Cost?
6. Cost Analysis: Checkout Bricks vs. Consolto Video Chat
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

Statistics reveal that nearly 30% of eCommerce revenue comes from upselling and cross-selling. This underscores the critical importance of tools that enhance the customer purchasing experience while boosting sales. Upsell and cross-sell apps serve a pivotal role in achieving these goals by providing tailored product recommendations and opportunities for customers to add value to their purchases.

When evaluating options for these tools, two apps stand out: Checkout Bricks and Consolto Video Chat. Each offers unique features aimed at increasing sales and optimizing the customer journey, seamlessly integrating into platforms like Shopify. In this comparison, we will delve into how these apps function, their pricing structures, customer feedback, integrations, and conclude with which one emerges as a superior solution for enhancing upsell and cross-sell strategies.

How Does Checkout Bricks Work?

Checkout Bricks is designed to refine the checkout process for Shopify Plus users. This app introduces an array of customizable features tailored to upselling and cross-selling, making it easy for merchants to enhance their customer interactions right at the point of sale.

Key Features of Checkout Bricks:

• Upsell Opportunities: The app incorporates advanced AI product recommendations, which suggest complementary items based on customer behavior and previous purchases. This feature caters well to businesses of all sizes and is particularly beneficial for startups looking to maximize sales without overwhelming customers.

• Custom Fields: Businesses can add personalized fields to the checkout process, like gift messages and delivery notes. This functionality enhances the customer experience, encouraging shoppers to engage more deeply with the brand.

• Warranties and Insurance Options: By offering customers the ability to purchase additional warranties and insurance during checkout, businesses can not only enhance customer trust but also increase average order value.

• Age Verification and Address Blocking: These features ensure compliance and reliable delivery, respectively. The age verification tool is especially useful for businesses in regulated industries, while address blocking protects against overselling to unsupported locations.

These features create scenarios where, for instance, a customer purchasing a gadget is offered a warranty or related accessories, making them more likely to add this value to their order.

How Does Consolto Video Chat Work?

Consolto Video Chat operates with a different focus, merging customer engagement through live interactions. This app transforms a website into an interactive sales channel by enabling personalized video chats, appointment scheduling, and CRM features all within the store environment.

Key Features of Consolto Video Chat:

• Video and Audio Calls: This feature allows businesses to connect with customers instantly, creating a direct line of communication that can significantly enhance the purchasing decision. For startups and small businesses, the ability to foster personal connections can be invaluable.

• Appointment Scheduling: This tool lets customers easily arrange a time for discussions, which can lead to higher conversion rates. Having that flexibility attracts a wide range of clients, from small businesses to larger enterprises seeking to enhance customer service.

• Live Chat Integration: Immediate response to customer inquiries can build rapport and trust, encouraging buyers to finalize their decisions without hesitation.

These features enable a scenario where a hesitant customer can engage in a video call with a product expert, resolving doubts in real-time and possibly resulting in upsells during the conversation.

How Much Does Checkout Bricks Cost?

Cost-effectiveness is paramount for businesses, especially in the competitive landscape of upselling and cross-selling. Checkout Bricks offers a single pricing tier:

• Standard Plan: $9.99/month
  • Features Included: All features available, unlimited order volume.
  • Limitations: Single pricing tier with no advanced options or extra business-specific features.
  • Target Audience: Ideal for startups and small to medium businesses looking to optimize their checkout process without overwhelming complexity.
  • Additional Costs: None noted, but businesses should consider potential hidden fees associated with other Shopify app integrations.

“It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business."

How Much Does Consolto Video Chat Cost?

Analyzing the cost structure of Consolto Video Chat reveals a more complex offering, tailored to different business needs:

• Smart Plan: $10/month

  • Features Included: 3 video chat hours, basic appointment scheduling, and micro CRM tools.
  • Limitations: Just 3 video chat hours may not be sufficient for busier businesses or larger teams.
  • Target Audience: Suitable for startups needing basic features without extensive usage.

• Clever Plan: $20/month

  • Features Included: 20 video chat hours, advanced appointment scheduling, and Google Analytics events tracking.
  • Limitations: It can still be limited for rapidly growing businesses that engage heavily with customers.
  • Target Audience: Best for small to medium businesses focusing on enhanced customer interactions.

• Genius Plan: $39/month

  • Features Included: 100 video chat hours, the ability to send 500 voice messages, and some whitelabel options.
  • Limitations: The price may be prohibitive for smaller startups looking for basic functionality.
  • Target Audience: Larger enterprises requiring extensive customer service capabilities.

Like with Checkout Bricks, potential extra costs should be considered, as additional features or customizations might not be included.

Cost Analysis: Checkout Bricks vs. Consolto Video Chat

When comparing Checkout Bricks to Consolto Video Chat, the value proposition becomes evident. Checkout Bricks offers a single, affordable plan with comprehensive features, perfect for various business sizes, especially start-ups and small to medium businesses exploring upselling strategies without heavy financial commitment.

Conversely, Consolto's tier system, though flexible, could impose higher ongoing costs for businesses looking to maximize customer engagement due to limited included features on lower tiers. Businesses may find they require higher-tier plans sooner to meet demand.

User Reviews & Customer Support Insights

Is Checkout Bricks good?

With 64 reviews and a perfect 5-star rating, Checkout Bricks showcases outstanding satisfaction. Users commend its user-friendly interface and effectiveness at enhancing the checkout process. This degree of positive feedback is emblematic of its overall success in improving business outcomes through upselling.

Is Consolto Video Chat good?

Consolto Video Chat boasts a perfect rating based on just one review. Hypothetically, users may appreciate the ease of integration and personal touch that comes with live video interactions. However, the limited feedback means potential weaknesses in features or usability remain unexplored at this point, creating uncertainty about its overall effectiveness.

User Preference: Checkout Bricks or Consolto Video Chat?

Considering the available user feedback, Checkout Bricks clearly has a more substantial user base and a better-founded reputation. The extensive features aligned with user needs contribute to its higher satisfaction ratings. In contrast, Consolto, while offering some engaging features, lacks the robust reviews and insights that would usually instill greater user confidence.

Integration and Compatibility Comparison

Checkout Bricks Integrations

Checkout Bricks integrates seamlessly with Shopify's checkout, adding significant value through a comprehensive data tracking experience. This allows merchants to monitor upselling success efficiently.

Consolto Video Chat Integrations

Consolto Video Chat integrates with tools like Zapier, Google Analytics, Google Calendar, and Webhooks. These integrations simplify setup and enhance user experience, placing a spotlight on the advantages of personalized customer interactions compared to traditional upsell methods.

Conclusion

Both Checkout Bricks and Consolto Video Chat bring valuable solutions to eCommerce businesses, yet Checkout Bricks stands out with its user-friendly design and comprehensive features that cater specifically to upselling and cross-selling. Its single pricing plan offers exceptional cost efficiency, appealing to a broad range of businesses, especially startups and small enterprises. With an impressive 5-star rating and extensive positive user experiences, Checkout Bricks presents itself as the more favorable choice for businesses focused on enhancing customer engagement and driving sales through effective upselling strategies.