Shopify Upsell and Cross-sell Apps: CheckMate Checkout Upsells vs Consolto Video Chat

Table of Contents

1. Introduction
2. How Does CheckMate Checkout Upsells Work?
3. How Does Consolto Video Chat Work?
4. How Much Does CheckMate Checkout Upsells Cost?
5. How Much Does Consolto Video Chat Cost?
6. Cost Analysis: CheckMate Checkout Upsells vs. Consolto Video Chat
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

Did you know that upselling and cross-selling can contribute significantly to boosting average order values (AOV) by up to 30%? These practices, which involve encouraging customers to purchase additional or higher-value items, are critical strategies for increasing revenue. Upsell and cross-sell apps enhance the shopping experience by providing tailored product recommendations at key points during the customer journey.

In this blog, we'll delve into two notable applications: CheckMate Checkout Upsells and Consolto Video Chat. Both apps aim to improve upselling and cross-selling opportunities but approach the task differently. CheckMate focuses on creating personalized upsell and cross-sell offers during the checkout process, while Consolto enhances customer interactions through video chat and remote meetings. We'll explore their capabilities, ease of integration, and overall impact on user experience to determine which solution is more advantageous for your business.

How Does CheckMate Checkout Upsells Work?

CheckMate Checkout Upsells is designed specifically for Shopify Plus merchants looking to maximize their revenue through targeted upselling and cross-selling techniques. The app enables merchants to create personalized offers based on specific customer behaviors and cart compositions.

Key Features of CheckMate Checkout Upsells

1. Personalized Offers: Merchants can tailor upsell and cross-sell offers using various parameters such as cart amount, specific items, and discounts. This feature allows for highly relevant product recommendations that can significantly enhance the shopping experience.

2. Dynamic Selection: Businesses can choose products to promote based on diverse selection methods, including Shopify AI recommendations and the popularity of items (Top Sellers). This versatility helps merchants present the most compelling offers to customers.

3. Customizable Rules and Conditions: CheckMate allows merchants to combine multiple rules to set conditions under which offers are triggered. For example, a business can create an offer that appears only when certain products are in the cart, further refining the targeting of upsell options.

4. Data Tracking and Optimization: The app provides real-time data tracking on upsell performances, giving users insights into how different offers are performing. This feature empowers businesses to continually optimize their strategies based on actual customer interactions.

Relevance for Businesses of Different Sizes

• Startups: New businesses can benefit from straightforward setups and robust support for building customer loyalty from the outset.
• Small to Medium Businesses: As these businesses grow, CheckMate’s advanced features, such as customizable rules and AI product selections, cater to expanding catalogs and diverse customer bases.
• Large Enterprises: Established companies can take full advantage of the app’s capacity to manage large volumes of data and produce targeted offers at scale.

Unique Functionalities

One unique aspect of CheckMate is its ability to unlock the potential of the checkout page by leveraging strategic upsell opportunities just before the purchase is completed. For instance, a hypothetical scenario could involve a customer about to checkout with a fitness smartwatch; CheckMate could automatically present a customized offer for a matching fitness band, significantly enhancing the potential for an additional sale.

How Does Consolto Video Chat Work?

On the other hand, Consolto Video Chat aims to transform customer interactions into a highly personalized experience through seamless video conferencing and live chats. This app integrates functionalities like appointment scheduling and CRM capabilities, allowing businesses to interact with customers in real-time directly from their websites.

Key Features of Consolto Video Chat

1. Video and Audio Calls: The app allows businesses to set up video and audio calls with customers effortlessly. This immediate contact can significantly boost trust and conversion rates.

2. Live Chat Functions: Consolto includes a built-in live chat tool for real-time interactions, making it easy to address customer inquiries and nurture leads instantly.

3. Scheduling Appointments: The appointment scheduling feature allows customers to request calls when merchants are not available for immediate conversation, ensuring no potential customer is lost.

Relevance for Businesses of Different Sizes

• Startups: For new businesses, Consolto can serve as a versatile tool for direct communication with potential clients, enhancing customer relations right from the start.
• Small to Medium Businesses: As businesses grow, the ability to maintain personalized interactions through video calls helps foster ongoing loyalty and trust.
• Large Enterprises: Corporations can leverage consolidated customer data for better-targeted approaches and higher-volume interactions.

How Much Does CheckMate Checkout Upsells Cost?

In the realm of upselling and cross-selling, cost-effective solutions enable merchants to maximize profits without overspending. CheckMate Checkout Upsells offers two distinct pricing tiers catering to different user needs:

1. Free for Development Stores: This plan includes all features suitable for development and sandbox environments, making it an excellent choice for businesses working on their strategies before a full launch.

2. Usage-based Plan at $39/month:

   • Price: $39 per month
   • Features: No extra cost for the first $500 in attributed sales; $5 charged for every extra $200 in attributed sales; ideal for Shopify Plus stores.
   • Limitations: This plan's usage-based approach might limit lower-volume merchants but scales effectively for businesses seeing consistent growth.
   • Target Audience: This plan is best suited for fast-growing enterprises looking to maximize their sales potential.
   • Additional Costs: Additional usage fees apply based on sales levels.

It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How Much Does Consolto Video Chat Cost?

Cost considerations are crucial in optimizing upsell and cross-sell strategies. Consolto offers a tiered pricing structure:

1. Smart Plan at $10/month:

   • Price: $10/month
   • Features: 3 video chat hours, basic appointment scheduling, active engager functionality, micro CRM, 7-day chat history, site analytics, and 10 SMS notifications.
   • Limitations: Limited video chat hours and basic features may not suffice for rapidly scaling businesses.
   • Target Audience: Small businesses or startups looking for a low-cost entry into customer interaction tools.
   • Additional Costs: None outlined, but users may need to consider potential usage overages.

2. Clever Plan at $20/month:

   • Price: $20/month
   • Features: 20 video chat hours, advanced appointment scheduling, widget styling, 3 months of chat history, and 100 SMS notifications.
   • Limitations: Still may be too restrictive for businesses with higher customer engagement needs.
   • Target Audience: Small to mid-level businesses enjoying moderate traffic.
   • Additional Costs: None mentioned.

3. Genius Plan at $39/month:

   • Price: $39/month
   • Features: 100 video chat hours, 500 voice messages, advanced scheduling, forever chat history, whitelabel capabilities, and 250 SMS notifications.
   • Limitations: While comprehensive, businesses should assess if the features align with specific needs.
   • Target Audience: Growing businesses that require extensive customer support tools.
   • Additional Costs: None specified.

Cost Analysis: CheckMate Checkout Upsells vs. Consolto Video Chat

When comparing the pricing structures of both apps, it’s clear that CheckMate Checkout Upsells tends to offer better cost efficiency across various operational scales. The free plan for development stores provides immense value for nascent operations, whereas the usage-based approach ensures that scaling enterprises can progressively afford the service based on direct sales—which can be advantageous versus fixed-cost models.

Consolto’s tiered pricing appeals more to those strictly needing customer interaction tools than upselling integrations. Although its lowest tier is attractively priced, the limitations may hinder the effectiveness of upsell strategies when compared to the more comprehensive offerings from CheckMate.

User Reviews & Customer Support Insights

Is CheckMate Checkout Upsells Good?

With an outstanding rating of 5 stars based on 64 reviews since its launch in May 2023, CheckMate is regarded highly within its user community. Clients appreciate its seamless integration with the Shopify checkout process and its ability to enhance revenue through tailored upsell offers.

Is Consolto Video Chat Good?

Being rated 5 stars based on a single review since its introduction in September 2020, it's difficult to gauge widespread consensus. However, it implies that users find value in its diverse interaction capabilities. Users may praise its ease of use, while potential criticisms could arise from needing more robust features in lower-tier plans.

Good customer support can significantly influence user ratings and satisfaction. Though there is no specific feedback regarding Consolto's support in the provided data, strong customer service is essential for navigating technical setup and maximizing usage.

User Preference: CheckMate Checkout Upsells or Consolto Video Chat?

When examining user preference, CheckMate clearly stands out as a favored solution. Its higher volume of reviews suggests a broader user experience, revealing greater trust and value among merchants. The comprehensive feature set crafted specifically for upselling illustrates why merchants might lean towards CheckMate.

Integration and Compatibility Comparison

CheckMate Checkout Upsells Integrations

CheckMate supports vital integrations within Shopify Checkout and checkout extensibility, providing merchants with the tools necessary for seamless upselling operations without disrupting user experience.

Consolto Video Chat Integrations

Consolto integrates with popular tools such as Zapier, Google Analytics, Google Calendar, and Webhooks. These add-ons enhance engagement tracking, facilitate smooth scheduling, and provide insights relevant to overall user engagements.

Conclusion

While both CheckMate Checkout Upsells and Consolto Video Chat offer valuable solutions, CheckMate proves to be the superior choice. With its user-friendly design, comprehensive targeting features, and flexible pricing, it effectively caters to businesses seeking to enhance their upselling strategies. An impressive 5-star rating and a focus on growing sales through proven methods position CheckMate as the more cost-effective and effective solution for increasing AOV and improving customer engagement. As businesses focus on optimizing upsell and cross-sell strategies, CheckMate presents a robust, tailored approach that aligns well with various operational scales and needs.