Shopify Upsell and Cross-sell Apps: TrackMage: Tracking & Upsells vs Consolto Video Chat

Table of Contents

1. Introduction
2. How Does TrackMage: Tracking & Upsells Work?
3. How Does Consolto Video Chat Work?
4. How Much Does TrackMage: Tracking & Upsells Cost?
5. How Much Does Consolto Video Chat Cost?
6. Cost Analysis: TrackMage: Tracking & Upsells vs. Consolto Video Chat
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

In today's competitive eCommerce landscape, upselling and cross-selling are vital strategies for increasing revenue. Research indicates that upselling can yield up to 30% more revenue per customer. This significant statistic highlights the importance of utilizing effective upsell and cross-sell apps to enhance customer experience and boost overall sales.

Apps designed for this purpose, such as TrackMage: Tracking & Upsells and Consolto Video Chat, play pivotal roles in providing businesses with the tools they need for effective upselling. With their seamless integration into platforms like Shopify, these applications offer distinctive features aimed at enhancing customer interactions and maximizing sales opportunities.

How Does TrackMage: Tracking & Upsells Work?

TrackMage: Tracking & Upsells stands out as a comprehensive solution that not only tracks orders but also optimizes upselling. It connects directly with your Shopify store, allowing for real-time updates and shipment data synchronization. Here's a closer look at some of the main features:

Features and Utilities:

1. Real-Time Shipment Tracking:

   • Offers tracking for over 1,000 carriers worldwide, which is crucial for reducing customer inquiries regarding order status.
   • Utility: For startups, this feature can streamline customer support. For large enterprises, it minimizes the workload on customer service, allowing them to focus on other tasks.

2. Automated Email Notifications:

   • Users can set up personalized shipping alerts in any language, which creates a more tailored customer experience.
   • Utility: This feature is beneficial across all business sizes by improving communication and enhancing the customer journey.

3. Upsell Opportunities on Tracking Pages:

   • This feature allows businesses to present upsell offers on the order tracking page, increasing the likelihood of additional purchases.
   • Utility: For small to medium businesses, it provides a simple way to boost revenue without aggressive sales tactics.

4. Customer Review Collection:

   • Facilitates the gathering of customer reviews, important for building trust and improving brand visibility.
   • Utility: Helps all business sizes demonstrate credibility through social proof.

Hypothetical Scenarios:

Imagine a small business that has just launched a new product line. By using TrackMage, they can automatically inform customers about their order status while simultaneously showcasing related products on the tracking page. This dual approach not only heightens engagement but also significantly increases the chance of higher average order values (AOV).

How Does Consolto Video Chat Work?

Consolto Video Chat takes an innovative approach, focusing on personalized customer interactions through video conferencing and live chat features. This app primarily enhances the customer support experience, allowing businesses to connect directly with their customers in real time.

Features and Utilities:

1. Video and Audio Call Functionality:

   • Enables easy customer interactions with just a click, no downloads are necessary, which enhances the overall user experience.
   • Utility: Essential for large organizations aiming to provide dedicated customer support.

2. Appointment Scheduling:

   • Facilitates seamless appointment requests, allowing businesses to maintain structured interactions with potential customers.
   • Utility: Particularly useful for startups, as it helps manage customer relationships without overwhelming the team.

3. Live Chat Capability:

   • Provides the immediate ability to assist customers, potentially mitigating any hesitation during the buying process.
   • Utility: Can significantly improve conversion rates for small to medium businesses by addressing customer queries instantly.

Hypothetical Scenarios:

Imagine a startup that relies heavily on customer relationships. By leveraging Consolto, they can conduct personalized video consultations, ensuring that customers feel valued. This direct interaction can convert casual inquiries into actual sales, thus enhancing the customer experience and building loyalty.

How Much Does TrackMage: Tracking & Upsells Cost?

Understanding the pricing structure of upsell and cross-sell solutions is crucial for any business. Cost-effective solutions significantly influence potential returns from upsell and cross-sell initiatives. Here’s a deeper look at TrackMage’s pricing:

Pricing Tiers:

1. Forever Free:

   • Price: Free
   • Features: One order tracking page, 100 orders per month, two users.
   • Limitations: Basic features that may not support growing businesses.
   • Target Audience: Ideal for startups testing the waters.

2. Starter ($8.99/month):

   • Features: Unlimited tracking pages, 100 orders, two users, custom domains, and personalized email notifications.
   • Limitations: Limited to 100 orders.
   • Target Audience: Great for small businesses seeking to expand their customer engagement.

3. Pro ($28.99/month):

   • Features: Unlimited tracking pages, 500 orders, three users, custom domains, and personalized email notifications.
   • Limitations: May be more than what very small businesses need.
   • Target Audience: Suited for growing businesses ready to scale.

4. Scale ($98.89/month):

   • Features: Unlimited tracking pages, 2000 orders, five users, custom domains, and personalized email notifications.
   • Limitations: Higher cost may not appeal to all businesses.
   • Target Audience: Best for larger enterprises with a high volume of orders.

It is important to note that you can always reach out to our team, and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How Much Does Consolto Video Chat Cost?

Just as with TrackMage, evaluating the cost of Consolto Video Chat is essential for businesses looking to enhance their upsell and cross-sell strategies.

Pricing Tiers:

1. Smart ($10/month):

   • Features: Three video chat hours, basic appointment scheduling, active engager, micro CRM, 7-day chat history.
   • Limitations: Limited hours may restrict usage.
   • Target Audience: Suitable for startups wanting to explore video engagement.

2. Clever ($20/month):

   • Features: 20 video chat hours, appointment scheduling, widget styling, three months chat history.
   • Limitations: Still relatively limited for very active businesses.
   • Target Audience: Medium-sized businesses looking for a robust communication tool.

3. Genius ($39/month):

   • Features: Advanced scheduling, 100 video chat hours, and extended chat history.
   • Limitations: Higher price may not fit small business budgets.
   • Target Audience: Tailored for larger businesses requiring extensive contact hours.

While the features of Consolto Video Chat cater specifically to enhancing communication, TrackMage provides a broader array of functions across different business needs, often at more flexible pricing.

Cost Analysis: TrackMage: Tracking & Upsells vs. Consolto Video Chat

When comparing TrackMage and Consolto, TrackMage presents a more attractive value proposition across its pricing tiers. For businesses focused on upsell and cross-sell tactics, the capabilities of TrackMage at various price points often allow for better scalability and customer engagement. While Consolto showcases strong video communication features, TrackMage’s multifaceted functionalities make it a compelling choice.

User Reviews & Customer Support Insights

Is TrackMage: Tracking & Upsells Good?

TrackMage has received an impressive 5-star rating based on 64 reviews, showcasing user satisfaction largely due to its comprehensive feature set and ease of use. Users appreciate the application’s ability to enhance customer engagement effortlessly, confirming it as a pivotal tool for Shopify merchants.

Is Consolto Video Chat Good?

With an average of 5 stars from just one review, it’s challenging to gauge user sentiment thoroughly. However, one might speculate that users value the convenience of integrating video conferencing into their website. Conversely, feedback may highlight limitations in terms of the number of supported video hours.

Customer Support Feedback

Customer support is often a decisive factor in user ratings, and both apps appear to prioritize this aspect. While specific feedback on support isn't explicitly mentioned, the general sentiment surrounding good customer support typically correlates with higher user satisfaction and retention.

User Preference: TrackMage: Tracking & Upsells or Consolto Video Chat?

With TrackMage boasting significantly more reviews and a consistent 5-star rating, it’s evident that it is favored among users for its comprehensive approach to upselling and tracking. Its diverse features cater to various business needs, whereas Consolto, despite its strengths in video communication, may not provide the same depth for upsell opportunities.

Integration and Compatibility Comparison

TrackMage Integrations

TrackMage integrates with Zapier and WooCommerce, allowing extensive data tracking and efficient order processing. This compatibility ensures that businesses can manage operations smoothly and leverage various platforms.

Consolto Video Chat Integrations

Consolto integrates with tools like Google Analytics, Google Calendar, and Webhooks, facilitating comprehensive data analytics and scheduling flexibility. While it offers valuable features, the depth of integration with eCommerce-focused platforms might not match the utility of TrackMage.

Conclusion

Both TrackMage: Tracking & Upsells and Consolto Video Chat present valuable solutions within their domains. However, TrackMage stands out due to its user-friendly design, comprehensive features, and flexible pricing plans tailored to different scales of operations. With an impressive 5-star rating and its proven capacity for enhancing AOV and customer engagement, TrackMage emerges as a superior choice for businesses looking to maximize their upselling and cross-selling efforts. While Consolto has its merits, the cumulative benefits provided by TrackMage make it a more compelling solution for the majority of users.