Shopify Upsell and Cross-sell Apps: Consolto Video Chat vs PlusCheckout

Table of Contents

1. Introduction
2. How Does Consolto Video Chat Work?
3. How Does PlusCheckout Work?
4. How Much Does Consolto Video Chat Cost?
5. How much does PlusCheckout cost?
6. Cost Analysis: Consolto Video Chat vs. PlusCheckout
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

Did you know that upselling and cross-selling strategies can significantly boost your average order value (AOV) by anywhere from 10% to 30%? In the highly competitive world of e-commerce, optimizing sales through effective upsell and cross-sell methods is vital. These apps not only enhance customer experiences but also encourage customers to explore more of what your store has to offer.

In this blog post, we're going to delve into two popular Shopify apps: Consolto Video Chat and PlusCheckout. Each offers unique features to enhance upselling and cross-selling capabilities, with user-friendly integrations to streamline the shopping experience for both merchants and consumers. Let’s explore how these tools can help elevate your Shopify store's performance.

How Does Consolto Video Chat Work?

Consolto Video Chat is designed to create engaging customer interactions right on your website. This innovative app combines video conferencing, live chat, and CRM functionalities, allowing businesses to connect with customers in real time. Here's a closer look at how it operates:

Setup: Merchants can easily integrate Consolto Video Chat into their online stores. The setup includes customizing video calls, appointment scheduling, and chat functionalities to align with your brand.

Customer Interaction: Once set up, customers can engage with businesses directly from product pages or service offerings. This seamless experience enables customers to reach out for personalized advice or inquiries via video chat or live chat.

Enhanced Sales Through Personalization: By being able to interact in real-time and ask questions about their interests, customers are more likely to make informed decisions, leading to upselling opportunities. For instance, if a customer is showing interest in a product, the merchant could suggest complementary items during the chat, thus enhancing their shopping experience.

Utility Across Business Sizes:

• Startups: With basic appointment scheduling and live chat, startups can offer tailored interactions without overwhelming costs or complexity.
• Small to Medium Businesses: Features such as more extensive chat history and basic CRM functionalities allow these businesses to build customer relationships and maintain outreach efficiently.
• Large Enterprises: Advanced scheduling options, extensive video chat hours, and detailed analytics ensure that even the highest volume businesses can maintain effective communication with their customer base.

Hypothetically, consider an online clothing retailer that uses Consolto Video Chat to connect with customers. A customer browsing dresses might be prompted to chat. During this interaction, the retailer could suggest accessories that match the chosen outfit, effectively increasing sales through personalized recommendations.

How Does PlusCheckout Work?

PlusCheckout focuses on boosting online sales potential via upselling and cross-selling mechanisms that are straightforward to implement. Its suite of features is geared towards enhancing product combination and recommendation strategies, making it a valuable tool for Shopify merchants. Here’s a breakdown of how PlusCheckout operates:

Setup: Merchants can easily install PlusCheckout via the Shopify app store, allowing for quick access to upsell and cross-sell functionalities.

Product Recommendations: Using custom and AI-driven recommendations, PlusCheckout helps merchants present complementary products and higher-priced alternatives right in the shopping cart.

Bundle and Combo Management: The app allows users to create product bundles and combos easily, making it attractive for retailers aiming to increase cart values. Merchants can curate enticing offers by bundling popular items together.

Utility Across Business Sizes:

• Startups: They can benefit from a free tier that still presents crucial upsell options like product bundles and recommends.
• Small to Medium Businesses: As growth accelerates, the paid options offer expanded functionalities allowing for robust product recommendations, beneficial for merchants with larger inventories.
• Large Enterprises: With access to unlimited product bundles and advanced AI recommendations, larger vendors can maximize upselling efficiency at scale.

Imagine a gourmet food store leveraging PlusCheckout; as customers add pasta to their carts, they see an automated suggestion to purchase a matching sauce or spices together, increasing the chances of multiple sales in one transaction.

How Much Does Consolto Video Chat Cost?

When considering upselling and cross-selling solutions, cost-effectiveness is crucial for maximizing your investment. Here’s a closer look at the pricing structure for Consolto Video Chat:

Smart Plan - $10/month:

• Features: 3 video chat hours, basic appointment scheduling, active engager, micro CRM, 7-day chat history, and 10 SMS notifications.
• Limitations: Limited chat hours may restrict extensive interactions.
• Target Audience: Best suited for startups looking to enhance basic customer interaction.

Clever Plan - $20/month:

• Features: 20 video chat hours, appointment scheduling, widget styling, 3 months of chat history, Google Analytics events, and 100 SMS notifications.
• Limitations: Ideal for growing businesses but may not suffice for high-volume enterprises.
• Target Audience: Small to medium businesses looking to scale customer engagement.

Genius Plan - $39/month:

• Features: Advanced scheduling, 100 video chat hours, 500 voice messages, money transfer, forever chat history, whitelabel, and 250 SMS notifications.
• Limitations: Although the price is higher, the extensive features can provide a substantial ROI.
• Target Audience: Large enterprises that demand robust engagement and analytics tools.

It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How much does PlusCheckout cost?

Examining the cost of PlusCheckout reveals an affordable approach to enhancing upsell and cross-sell strategies. Here’s the breakdown:

Free Plan:

• Features: Basic cross-sell/up-sell options, with one product bundle.
• Limitations: Limited functionalities might not meet all retailers' needs.
• Target Audience: Startups aiming to dip their toes into upselling.

Paid Plan - $3.99/month:

• Features: Advanced upsells, bundles, and recommendations, expanding the store's operational capabilities.
• Limitations: The need for a subscription could deter some entry-level sellers.
• Target Audience: Small businesses that are starting to grow and need essential tools to boost AOV.

Paid with AI Plan - $6.99/month:

• Features: AI-driven recommendations enhance recommendation strategies significantly, offering virtually unlimited potential for product combinations and bundles.
• Limitations: Additional fees may apply based on the extent of product integration.
• Target Audience: Larger businesses keen on leveraging AI to refine their upsell tactics.

The affordability and scaling capabilities of PlusCheckout position it as a significant enabler for improving upsell and cross-sell dynamics.

Cost Analysis: Consolto Video Chat vs. PlusCheckout

Comparing these two apps shows that both offer value, but differ greatly in terms of features and pricing at various tiers. Consolto Video Chat, with its rich feature set, justifies its price points by providing personalized engagement options, while PlusCheckout offers a more affordable starting point for basic upselling needs.

While PlusCheckout's free tier provides an entry-level option, it may lack the functionality needed for a comprehensive upselling strategy, particularly for growing businesses. Conversely, Consolto Video Chat provides diverse plans that cater to all business sizes, ensuring scalability and flexibility.

User Reviews & Customer Support Insights

Is Consolto Video Chat good?

Consolto Video Chat boasts an impressive rating of 5 stars based on 64 reviews. Users frequently praise its intuitive design and seamless integration features. Since its launch in September 2020, the app has garnered positive feedback for significantly enhancing customer engagement by facilitating personalized interactions.

Is PlusCheckout good?

PlusCheckout also holds a 5-star rating from just 7 reviews, which suggests a solid start with user satisfaction. Customers may appreciate its simplicity and ease of use, potentially criticizing it for having fewer features compared to Consolto. As it is a newer app, it may still be expanding its user base to showcase its long-term performance and benefits.

Customer support is crucial in delivering ongoing positive experiences with any app. No specific insights regarding PlusCheckout’s customer service are provided, but responsive and effective support is integral in nurturing user loyalty and satisfaction.

User Preference: Consolto Video Chat or PlusCheckout?

When comparing user metrics, Consolto Video Chat appears to garner broader acclaim due to its comprehensive feature set, which combines multiple functionalities into one tool. The versatility of Consolto not only makes it user-friendly but also more effective in catering to diverse business needs.

As businesses dig into their upsell and cross-sell requirements, they may find Consolto’s extensive capabilities more appealing than PlusCheckout’s emerging framework. The blend of personalized service through video interactions alongside traditional upselling showcases a competitive edge for Consolto.

Integration and Compatibility Comparison

PlusCheckout Integrations

PlusCheckout integrates seamlessly with Shopify Checkout, enhancing transaction fluidity. The integration with AI-driven personalization tools enables users to maximize upselling opportunities effectively.

Conversely, Consolto Video Chat syncs with platforms like Google Analytics, Zapier, and Google Calendar, offering merchants the ability to track customer interactions thoroughly while providing robust scheduling options.

Conclusion

When comparing Consolto Video Chat and PlusCheckout, both apps provide valuable solutions, yet Consolto stands out. Its user-friendly design, extensive feature set, and flexible pricing plans cater to a wider range of businesses. Given its robust capabilities in personalizing customer engagement, Consolto Video Chat positions itself as a cost-effective solution for enhancing upselling and cross-selling strategies.

With a stellar 5-star rating and its proven effectiveness since its 2020 launch, Consolto is notably a higher-performing solution, making it a top choice for businesses eager to boost their AOV and enrich customer interactions.