Shopify Upsell and Cross-sell Apps: Smart Suggest Pro by Essenify vs Consolto Video Chat

Table of Contents

1. Introduction
2. How Does Smart Suggest Pro by Essenify Work?
3. How Does Consolto Video Chat Work?
4. How Much Does Smart Suggest Pro by Essenify Cost?
5. How Much Does Consolto Video Chat Cost?
6. Cost Analysis: Smart Suggest Pro by Essenify vs. Consolto Video Chat
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

In the realm of e-commerce, enhancing customer experience and boosting conversion rates is paramount. Studies have shown that effective upselling and cross-selling can significantly increase a business's revenue— in some cases, by as much as 30%. To make these strategies more seamlessly integrated into online stores, Shopify offers various apps that cater to these needs.

Among the numerous options available, Smart Suggest Pro by Essenify and Consolto Video Chat emerge as notable contenders. Each app provides unique functionalities, allowing merchants to tailor recommendations and customer interactions. With a focus on ease of integration and impactful features, these applications can reshape the upselling and cross-selling landscape for online retailers.

How Does Smart Suggest Pro by Essenify Work?

Smart Suggest Pro by Essenify revolutionizes how businesses approach upselling and cross-selling through a robust recommendation engine. The app is designed to offer personalized product suggestions, providing an intuitive experience for both merchants and their customers.

Key Features and Utility

1. Multiple Relevant Products:

   • Merchants can import or create relevant products that are tailored to specific customers' interests or past behaviors. This personalization is crucial for increasing engagement and boosting sales.

2. Advanced Analytics:

   • With comprehensive customer event statistics, businesses can track how customers interact with suggested products. This feature helps analyze behaviors and optimize sales strategies effectively.

3. Theme Customization:

   • Smart Suggest Pro allows for full theme customization, ensuring that the app's interface aligns with the overall brand identity. This flexibility is particularly useful for businesses looking to create a cohesive visual experience.

These features make Smart Suggest Pro an excellent fit for a variety of businesses, from startups needing straightforward solutions to larger enterprises aiming for comprehensive customization.

Imagine a small boutique selling home goods. By using Smart Suggest Pro, the owner can showcase kitchenware that complements their customers' previous purchases, thereby increasing the average order value during major sales events.

How Does Consolto Video Chat Work?

Consolto Video Chat adapts the conventional sales model to a more interactive, personalized format. This application combines video conferencing, live chats, and appointment scheduling, enabling businesses to create a highly engaging environment for customer interactions.

Key Features and Utility

1. Video/Audio Calls:

   • Customers can initiate video or audio calls directly from the website, creating an effortless bridge for communication. This immediacy often converts casual visitors into dedicated buyers.

2. Live Chat:

   • Featuring real-time interactions with customers, this tool helps businesses provide immediate assistance, enhancing user experience and building customer loyalty.

3. CRM Integration:

   • Consolto includes a micro CRM that aids in managing customer interactions seamlessly, allowing businesses to nurture leads effectively.

While Consolto Video Chat offers innovative solutions, the complexity of managing multiple functionalities may pose challenges for smaller businesses. However, those with higher traffic volumes can find significant value in its comprehensive approach.

Consider a tech store that uses Consolto Video Chat. Potential customers could discuss product features via video before making a purchase, thereby reducing uncertainty and increasing conversion rates.

How Much Does Smart Suggest Pro by Essenify Cost?

Cost plays a crucial role in selecting the appropriate upselling and cross-selling tool. Smart Suggest Pro offers a clear and appealing pricing structure that caters to different business needs.

Pricing Tiers

1. Free Plan:

   • Price: Free
   • Features: Includes multiple relevant products, 5 active relevant products, 4 recommended products, bulk import, and limited theme customization.
   • Limitations: Limited scope for customization and product recommendations.
   • Target Audience: Ideal for startups exploring upselling features without financial commitment.

2. Advance Plan:

   • Price: $1.99/month
   • Features: Everything in the free plan plus unlimited recommended products, the ability to import activated relevant products, and full theme customization options.
   • Limitations: Entry-level pricing may still be a constraint for some small businesses.
   • Target Audience: Fast-growing startups or small businesses looking for a budget-friendly yet powerful upselling solution.

It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How Much Does Consolto Video Chat Cost?

Similarly, understanding the cost structure of Consolto Video Chat is vital for decision-making.

Pricing Tiers

1. Smart Plan:

   • Price: $10/month
   • Features: 3 video chat hours, basic appointment scheduling, micro CRM, live chat features, and 7-day chat history.
   • Limitations: Limited video chat hours, which may not suffice for businesses with extensive customer interactions.
   • Target Audience: Suitable for small businesses requiring basic customer engagement tools.

2. Clever Plan:

   • Price: $20/month
   • Features: 20 video chat hours, advanced appointment scheduling, 3 months chat history, and increased SMS notifications.
   • Limitations: Still may not cater to high-demand environments.
   • Target Audience: Growing businesses looking for a more comprehensive solution but still within budget.

3. Genius Plan:

   • Price: $39/month
   • Features: Advanced scheduling, 100 video chat hours, 500 voice messages, and an infrastructure for money transfers.
   • Limitations: Higher cost may deter budget-conscious small businesses.
   • Target Audience: Large enterprises needing extensive interaction capabilities.

Cost Analysis: Smart Suggest Pro by Essenify vs. Consolto Video Chat

When evaluating these applications, it's clear that Smart Suggest Pro offers a more cost-effective solution compared to Consolto Video Chat.

Smart Suggest Pro provides an extensive free plan that allows businesses to explore upselling opportunities without financial pressure. Even at $1.99/month, the features offered provide considerable value. In contrast, Consolto's least expensive option begins at $10/month and offers a more limited set of features suitable for fewer customer interactions.

Moreover, neither app currently offers discounts or promotional trials, keeping the focus on the efficiency of the cost per feature value each provides. However, for businesses emphasizing personalized product recommendations over interactive video calls, Smart Suggest Pro stands out for its flexibility in pricing and feature set.

User Reviews & Customer Support Insights

Is Smart Suggest Pro by Essenify Good?

With a stellar average rating of 5 stars from 64 reviews, Smart Suggest Pro is evidently well-received by users. Customers appreciate its intuitive features and effectiveness in helping them engage their own customers better. The focus on personalized recommendations aligns perfectly with e-commerce strategies aimed at increasing conversion rates.

Is Consolto Video Chat Good?

Consolto Video Chat also shines with a perfect 5-star rating, albeit based on a single review as of now. Users likely appreciate the unique ability to engage in video calls and live chats directly from a website. However, the limited feedback may indicate a need for broader user engagement and experience across various customer segments.

Customer Support Feedback

Good customer support can significantly influence how users perceive an application. While specific mentions of support for either app are absent, proactive assistance is crucial when adopting new tools, especially those integrating complex functionalities.

User Preference: Smart Suggest Pro by Essenify or Consolto Video Chat?

Considering the higher volume of feedback for Smart Suggest Pro and the consistent rating it maintains, it is clear that it resonates positively with users. The app's features, user-friendliness, and constructive impact on upselling and cross-selling strategies make it a preferred choice among Shopify merchants.

Integration and Compatibility Comparison

Smart Suggest Pro Integrations

While specific integration partners for Smart Suggest Pro aren't mentioned, its ease of integration with Shopify opens doors for compatibility across multiple sales channels and marketing platforms.

Consolto Video Chat Integrations

Consolto Video Chat offers integrations with prominent tools such as Zapier, Google Analytics, Google Calendar, and Webhooks. These integrations enhance user experience by providing additional functionalities and helping manage customer data dynamically.

Both applications have their advantages in integration, yet Smart Suggest Pro’s single focus on personalised product recommendations can be seen as an edge offering clarity for e-commerce solutions.

Conclusion

In the battle of Shopify apps for upselling and cross-selling, Both Smart Suggest Pro by Essenify and Consolto Video Chat offer unique features addressing customer engagement. However, Smart Suggest Pro stands out with its user-friendly design, comprehensive feature set, and budget-friendly pricing options, marking it as the more effective solution for various scales of operations. With an impressive rating and a focus on growth-oriented features, Smart Suggest Pro can serve as the cornerstone of any effective upselling strategy in the e-commerce sector.