Shopify Upsell and Cross-Sell Apps: Simply Cross‑Sell vs Consolto Video Chat

Table of Contents

1. Introduction
2. How Does Simply Cross‑Sell Work?
3. How Does Consolto Video Chat Work?
4. How Much Does Simply Cross‑Sell Cost?
5. How Much Does Consolto Video Chat Cost?
6. Cost Analysis: Simply Cross‑Sell vs. Consolto Video Chat
7. User Reviews & Customer Support Insights
8. Integration and Compatibility Comparison
9. Conclusion

Introduction

Did you know that personalized upselling and cross-selling can increase sales by up to 30%? These strategies are crucial for drawing customers to purchase more items, enhancing their shopping experience, and ultimately driving higher revenue for businesses. Upsell and cross-sell apps play an essential role in optimizing these sales techniques, as they enable merchants to present tailored offers that meet the interests and needs of customers at the right time.

In this article, we will explore two noteworthy applications in the Shopify ecosystem: Simply Cross‑Sell and Consolto Video Chat. Each app provides unique capabilities designed to enhance the shopping experience and boost overall sales. Simply Cross‑Sell enables merchants to create customized product offers that can be displayed during critical moments of the customer journey, while Consolto Video Chat takes a more interactive approach, allowing for personalized remote consultations. We’ll examine how these tools integrate into existing platforms and their impact on user experiences.

How Does Simply Cross‑Sell Work?

Simply Cross‑Sell is designed to empower merchants with customizable cross-selling opportunities that enhance customer journeys and drive sales. The app allows you to create offers that appear in a pop-up fashion before customers reach the checkout, ensuring they are presented with items they are likely to buy together.

The main features of Simply Cross‑Sell include:

1. Custom Offers: Merchants can create product offers tailored to specific products or collections, which enhances relevance and increases the chances of conversion. This feature is particularly versatile; startups can focus on a single offer, while larger enterprises can create multiple tailored suggestions as per their vast catalog.

2. Free Shipping Incentives: The app encourages higher cart values by incorporating free shipping motivators into offers, which can significantly drive customer behavior. For example, a small business might use this feature to encourage customers to add one more item to their cart to qualify for free shipping.

3. Complete Customization: Simply Cross‑Sell allows merchants to customize the appearance and text of pop-ups, ensuring that any offers align with their store’s branding. This flexibility can be a game-changer for startups and larger brands that wish to maintain a cohesive design.

4. User-Friendly Interface: The app is designed for ease of use, making it accessible even to merchants without extensive technical expertise. This is especially beneficial for smaller businesses looking to implement strategic upselling techniques without overwhelming complexity.

5. Offer Display Options: Merchants have the choice to display offers on either the product page or the cart page. This strategic placement enhances visibility, capturing customer attention at critical moments in their shopping journey.

To illustrate the effectiveness of these features, consider a hypothetical scenario where a customer is viewing a popular electronic gadget. By utilizing Simply Cross‑Sell, the merchant can present offers for updated accessories alongside the gadget, significantly boosting the chance that the customer adds them to their order.

How Does Consolto Video Chat Work?

Consolto Video Chat takes a different approach to upselling by providing merchants with a platform for direct, personalized interaction with customers. This app transforms a website into an interactive sales channel by incorporating video conferencing, appointment scheduling, and customer relationship management (CRM) capabilities.

The key features of Consolto Video Chat include:

1. Video and Audio Calls: The app allows merchants to conduct video calls with customers just by clicking a button. For startups and small businesses, this seamless interaction can help build trust and encourage additional purchases.

2. Live Chat Functionality: Consolto features a real-time chat option, allowing businesses to engage with customers directly on their website. This immediate support can help alleviate questions and concerns, boosting customer satisfaction and potentially resulting in higher order values.

3. Appointment Scheduling: The app features basic appointment scheduling, allowing customers to choose times for calls when the merchant is available. This flexibility is essential for larger enterprises that handle multiple clients and need an organized approach to meetings.

4. CRM Integration: Consolto includes basic CRM functionality, which assists merchants in managing customer interactions and records. This comprehensive approach to customer service can benefit organizations of all sizes by retaining critical customer data and preferences.

While Consolto Video Chat has its strengths, it is primarily focused on direct interaction rather than traditional upselling techniques. This makes it essential for businesses that prioritize personalized consultations, like service-based companies, but may not cater as effectively to product-driven e-commerce merchants.

How Much Does Simply Cross‑Sell Cost?

When considering upselling tools, cost-effectiveness is essential. Simply Cross‑Sell offers tiered pricing designed to accommodate different business sizes and needs:

1. Free Plan:

   • Price: Free forever
   • Features: One offer with up to four products displayed on both the product and cart pages.
   • Limitations: Limited to one offer; may not suffice for businesses looking for extensive upsell options.
   • Target Audience: Ideal for startups and small businesses wishing to explore the basics of upselling.

2. Beginner Plan:

   • Price: $9.90/month
   • Features: Five offers with unlimited products per offer; includes a 14-day free trial.
   • Limitations: Still limited compared to higher plans, but a step up from the free option.
   • Target Audience: Small to medium businesses that have begun to see success with upselling.

3. Advanced Plan:

   • Price: $19.90/month
   • Features: Ten offers with unlimited products per offer; 14-day free trial included.
   • Limitations: Further enhanced offerings but still less than unlimited options.
   • Target Audience: Growing businesses aiming to refine their upsell strategies.

4. Professional Plan:

   • Price: $29.90/month
   • Features: Unlimited offers with unlimited products displayed; 14-day free trial.
   • Limitations: Higher cost, but tailored for maximum flexibility.
   • Target Audience: Established enterprises looking for robust upselling capabilities.

It is important to note that you can always reach out to our team and we can create a custom pricing plan to suit your needs and your budget. Schedule a call via this link and we’ll come up with the best solution for you and your business.

How Much Does Consolto Video Chat Cost?

Cost considerations are equally crucial for businesses exploring video chat solutions for upselling. Consolto Video Chat offers several pricing tiers to meet different needs:

1. Smart Plan:

   • Price: $10/month
   • Features: Three video chat hours, basic appointment scheduling, and 7-day chat history.
   • Limitations: Limited hours may restrict usage for businesses with heavy customer interactions.
   • Target Audience: Ideal for startups wanting to test immersive customer interactions.

2. Clever Plan:

   • Price: $20/month
   • Features: Twenty video chat hours, appointment scheduling with widget styling, and three months chat history.
   • Limitations: Still limited in hours compared to the highest plan.
   • Target Audience: Small to medium businesses engaging in frequent customer interactions.

3. Genius Plan:

   • Price: $39/month
   • Features: Advanced scheduling, one hundred video chat hours, and chat history retained forever.
   • Limitations: Higher cost potentially limits access for startups.
   • Target Audience: Established businesses requiring comprehensive engagement.

Business analyzing cost will find Simply Cross‑Sell provides a more adaptable pricing structure suited for varying sizes and capacities, compared to Consolto’s less flexible offerings.

Cost Analysis: Simply Cross‑Sell vs. Consolto Video Chat

When comparing the pricing structures of both applications, Simply Cross‑Sell emerges as the more cost-effective option. The free plan alone demonstrates its commitment to inclusivity for startups, while its tiered offerings allow growth without incurring excessive fees.

In contrast, Consolto’s plans can quickly become costly, especially for businesses with heavy customer interaction needs. While both have trial periods, the clear focus of Simply Cross‑Sell on improving average order value through upselling creates a stronger value proposition at each tier.

User Reviews & Customer Support Insights

Is Simply Cross‑Sell good?

Simply Cross‑Sell maintains a stellar rating of 5 stars from 64 reviews. Users praise its intuitive design and its effectiveness in increasing average order values. The app’s versatility and ease of integration into existing Shopify setups contribute significantly to positive feedback. Customers especially appreciate how straightforward the customization options are, allowing even novice merchants to create effective upsell strategies quickly.

Is Consolto Video Chat good?

Consolto Video Chat also carries a rating of 5 stars, but this is based on only a single review. Hypothetically, users might appreciate the app's direct, personal engagement, enabling a unique interaction that can lead to increased conversions. However, the limited feedback warrants caution, as it does not provide a comprehensive view of user experiences. Customer support is crucial for maintaining high satisfaction rates, and while there isn't specific mention of Consolto's support quality, it could certainly influence future ratings.

User Preference: Simply Cross‑Sell or Consolto Video Chat?

The contrasting ratings elucidate a more favorable view of Simply Cross‑Sell, stemming from user satisfaction regarding its broader capabilities in upselling. Given its extensive user feedback and proven effectiveness in improving sales metrics, Simply Cross‑Sell stands out as a favored tool for merchants looking to optimize their operations. In comparison, while Consolto Video Chat has defined strengths in personalized customer interactions, it lacks the same level of endorsement across a wider user base.

Integration and Compatibility Comparison

Simply Cross‑Sell Integrations

Simply Cross‑Sell integrates flawlessly with Shopify, providing a seamless implementation process for users. Its compatibility enhances overall usability and ensures that merchants can track analytics effectively, as well as manage their upselling strategies without disruptions.

Consolto Video Chat Integrations:

Consolto Video Chat integrates with various tools such as Google Analytics, Zapier, Google Calendar, and Webhooks. These integrations provide users with robust tracking capabilities and scheduling functionalities. However, the reliance on third-party integrations might present challenges for some businesses seeking a more streamlined process.

Conclusion

While both Simply Cross‑Sell and Consolto Video Chat introduce unique functionalities to the Shopify ecosystem, Simply Cross‑Sell stands out as the more flexible and user-friendly solution for upselling. With its high user rating, wide variety of pricing options, and a focus on increasing average order values through tailored offers, it offers a compelling case for merchants of all sizes. In contrast, Consolto Video Chat, while effective for personal interactions, may not cater as effectively to product-driven e-commerce businesses.

For merchants investing in tools to transform their upselling strategies, Simply Cross‑Sell not only proves to be more economical but also aligns better with the overarching goal of optimizing sales interactions. By leveraging the capabilities of Simply Cross‑Sell, businesses can engage customers at critical points, enhancing their shopping experience and driving increased revenue.